hibaje Privacy Policy

1 Introduction

hibaje ("we", "us", "our") is committed to protecting the personal information of every individual who visits, registers with, or otherwise interacts with our platform at hibaje.bio. This Privacy Policy ("Policy") explains in plain terms what data we collect from you, why we collect it, how we store and process it, under what circumstances we share it with third parties, and what rights you have as a data subject.

This Policy applies to all personal data collected through the hibaje website, mobile-browser platform, customer support channels (live chat and email), and any promotional communications. By registering an account with hibaje or by continuing to use our Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact our support team at any time. Our email address is available in the footer of every hibaje page. We will always respond within a reasonable timeframe and in the language — English or Bengali — that you prefer.

2 Personal Data We Collect

hibaje collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and, in limited circumstances, from third-party identity verification and fraud prevention services. The categories of personal data we may hold about you include the following:

• Identity data: full name, date of birth, national identity card (NID) number, passport number, or driving licence details submitted during account verification.
• Contact data: mobile phone number, email address, and, where provided, residential address in Bangladesh (city, district, division — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Account credentials: your chosen username and an encrypted hash of your password. We never store your password in plain text.
• Financial data: mobile banking account numbers used for deposits and withdrawals via bKash, Nagad, Rocket, and Upay; transaction amounts; deposit and withdrawal timestamps.
• Gameplay data: game sessions, bet amounts, game outcomes, bonus redemptions, wagering history, and session durations.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and approximate geolocation derived from IP.
• Usage data: pages visited, features used, session start and end times, clicks, navigation paths, and error logs.
• Communications data: records of live chat conversations, support emails, and any feedback or complaints you submit.
• Verification documents: copies of identity documents uploaded during the Know Your Customer (KYC) process, stored securely and accessed only by authorised verification staff.

We apply the principle of data minimisation — we only collect information that is genuinely necessary for a specific, stated purpose. If at any point you are unsure why a particular piece of information is being requested, please ask our support team before providing it.

3 How We Use Your Personal Data

hibaje processes your personal data for the following purposes, each grounded in a lawful basis:

• Account registration and management: to create and maintain your player account, verify your identity and age (21+ requirement), and authenticate your login sessions.
• Service delivery: to enable you to place bets, play casino games, participate in promotions, and use all features of the hibaje platform.
• Payment processing: to facilitate deposits and withdrawals through your registered bKash, Nagad, Rocket, or Upay account and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Legal and regulatory compliance: to fulfil anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and retain records as required by applicable law.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and maintain records of interactions for quality assurance.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, enforce self-exclusion and deposit limits, and send responsible gaming reminders where appropriate.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the design, performance, and content of the hibaje platform.
• Marketing communications: to send you relevant promotions, bonus offers, and platform updates — but only where you have opted in or where we have a legitimate interest and you have not opted out.

4 Sharing Your Personal Data

hibaje does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy and security framework.
• Identity verification services: third-party KYC and age-verification providers may receive copies of identity documents to confirm your eligibility to use the platform.
• Fraud prevention agencies: we may share data with specialist fraud detection services where there is a legitimate concern about account security or financial crime.
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to deliver their games. They do not receive your full identity or payment details.
• Legal and regulatory authorities: we will disclose personal data to law enforcement or regulatory bodies where required by a lawful court order, warrant, or statutory obligation. We will inform you of such disclosure where legally permitted to do so.
• Professional advisors: lawyers, auditors, and insurers acting on hibaje's behalf may access data on a strictly confidential basis where necessary for their professional services.

Any third party that receives your personal data from hibaje is contractually obligated to process it only for the specified purpose, to apply adequate security measures, and to delete or return the data once the purpose has been fulfilled.

5 Cookies and Tracking Technologies

hibaje uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your logged-in session, and analyse how the site is used. Cookies are small text files stored on your device by your browser.

The cookies used on hibaje fall into the following categories:

• Strictly necessary cookies: essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without breaking core site functionality.
• Functional cookies: remember your language preference, display settings, and previously entered information to improve your experience across sessions.
• Analytics cookies: collect anonymised data about how visitors use the platform — pages visited, session duration, and navigation paths — to help us improve site performance and content.
• Security cookies: help detect unusual login patterns, protect against cross-site request forgery (CSRF), and support our fraud prevention systems.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect the functionality of the hibaje platform, particularly session management and security features. We do not use third-party advertising cookies or behavioural profiling cookies for external ad networks.

6 Your Data Rights

As a hibaje user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or the email address displayed in the footer of this page. We will respond to all verified requests within thirty (30) days.

• Right of access: you may request a copy of all personal data hibaje holds about you, along with information about how it is being processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure ("right to be forgotten"): you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to pause processing of your data while a dispute or correction request is being resolved.
• Right to data portability: you may request a structured, machine-readable copy of the personal data you provided to us, where technically feasible.
• Right to object: you may object to processing based on legitimate interest, including direct marketing communications, at any time.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7 Data Security Measures

hibaje takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms — plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel with a genuine operational need can access personal data.
• Audit logging of all administrative access to player data, with regular review by our security team.
• Regular vulnerability assessments and security testing of the hibaje platform.
• Secure disposal procedures for physical and digital media containing personal data when it is no longer required.

While hibaje takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have an important role to play in protecting your account — use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

8 Minors and Age Restriction

The hibaje platform is strictly for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, the account will be immediately suspended, all balances will be withheld pending review, and any personal data collected will be securely deleted in accordance with our data retention policy.

If you believe that a minor has registered an account on hibaje, please notify our support team immediately so we can investigate and take appropriate action. We take underage gambling and the associated data privacy implications with the utmost seriousness.

9 Changes to This Privacy Policy

hibaje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will notify registered users by posting a prominent notice on the hibaje platform and, where practicable, by sending an email notification to the address on file.

The "Last updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this Policy periodically. Your continued use of the hibaje platform after any update constitutes acceptance of the revised Policy.

For questions, concerns, or data rights requests related to this Privacy Policy, please reach out to our support team. Contact details are available in the footer of every hibaje page. We are here to help, every day of the year.