hibaje Terms & Conditions

1 Introduction and Agreement

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User", "Player", "you") and hibaje ("the Platform", "we", "us", "our"), governing your access to and use of the hibaje website located at hibaje.bio, including all associated online casino games, sports betting services, payment facilities, promotional offers, and customer support systems (collectively, "the Services").

By registering an account, depositing funds, placing a bet, participating in any promotion, or otherwise accessing any part of the hibaje platform, you confirm that you have read, understood, and agreed to be bound by this Agreement in its entirety. If you do not agree to any part of these Terms, you must cease using the Services immediately and close your account.

hibaje reserves the right to amend, update, or supplement this Agreement at any time. Continued use of the Services following the publication of any revision constitutes acceptance of the revised terms. Material changes will be communicated to registered users via the contact email address on file.

2 Eligibility and Registration

Access to hibaje Services is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You are at least 21 years of age.
• You are registering as an individual, not on behalf of a corporation, syndicate, or group.
• You are not a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You have not previously had a hibaje account suspended or permanently closed for a breach of these Terms.
• You are acting on your own behalf and are not a registered self-excluded player on any gambling platform.
• You have provided accurate, complete, and truthful information during the registration process.

hibaje reserves the right to request supporting documentation at any stage to verify your identity, age, and payment method ownership. Acceptable documents include a National Identity Card (NID), passport, driving licence, or utility bill issued within the preceding three months. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending verification.

Registration is limited to one account per person, per household, per device, and per IP address. Where hibaje detects that multiple accounts have been created by the same individual, all accounts may be suspended and any winnings or bonus funds associated with secondary accounts will be voided.

3 Account Management and Security

You are solely responsible for all activity that occurs under your hibaje account. You must keep your username, password, and any one-time passcodes (OTPs) strictly confidential and must not disclose them to any third party under any circumstances. hibaje will never ask for your full password via email, live chat, or phone.

You must notify hibaje's support team immediately if you suspect that your account has been accessed by an unauthorised party. hibaje will take reasonable steps to investigate and, where appropriate, temporarily freeze the account to prevent further unauthorised activity. However, hibaje accepts no liability for losses incurred prior to such notification where the breach resulted from your failure to maintain adequate security over your credentials.

Accounts that have been inactive for a continuous period of twelve (12) months may be classified as dormant. hibaje may apply a monthly inactivity administration fee of ৳200 to dormant accounts, provided the account balance is sufficient. You will be notified by email before any such fee is applied. An account balance that reaches zero as a result of inactivity fees will be closed automatically.

4 Deposits, Withdrawals, and Payment Processing

All financial transactions on the hibaje platform are denominated in Bangladeshi Taka (৳). hibaje accepts deposits and processes withdrawals exclusively through the following approved payment channels: bKash, Nagad, Rocket, and Upay. Transactions via bank cards, international wire transfers, or cryptocurrency are not currently supported.

The minimum deposit amount is ৳500 per transaction. The minimum withdrawal amount is ৳1,000 per request. There is no maximum deposit limit under normal circumstances, though hibaje may apply enhanced due diligence to large transactions and may request supporting documentation before processing withdrawals above ৳50,000.

Withdrawal requests submitted before 18:00 Bangladesh Standard Time (BST, UTC+6) on a business day are typically processed within four (4) to six (6) hours. Requests submitted after 18:00 BST or on public holidays may be processed on the following business day. hibaje does not guarantee processing times and accepts no liability for delays caused by the payment service providers.

Withdrawals will only be sent to the same mobile banking number that was used to make the most recent deposit, as an anti-money laundering safeguard. Requests to withdraw to a different number require additional identity verification and may take up to five (5) business days to complete.

5 Bonuses, Promotions, and Wagering Requirements

hibaje offers various bonuses and promotional incentives to new and existing players, including welcome bonuses, deposit match offers, free spins, cashback rewards, and seasonal promotions tied to events such as the BPL cricket season, Eid, and Pohela Boishakh. The specific terms, eligibility criteria, and wagering requirements applicable to each promotion are published on the relevant promotion page and form part of this Agreement by reference.

Unless stated otherwise in the individual promotion terms, the following general bonus conditions apply to all hibaje promotional offers:

• Bonus funds must be wagered a minimum of thirty (30) times before any withdrawal of bonus-derived winnings is permitted.
• Wagering contributions vary by game type: slots typically contribute 100% towards wagering requirements, while live casino table games and sports bets may contribute at a reduced rate as specified in the promotion terms.
• Bonuses are awarded to one account per person, household, IP address, and device. Circumventing this restriction through the creation of multiple accounts will result in forfeiture of all bonus funds and may result in account closure.
• hibaje reserves the right to withdraw any bonus offer, modify wagering requirements, or cancel a player's eligibility for a promotion where abuse or exploitation is reasonably suspected.
• Bonus funds are non-transferable and carry no cash value until all applicable wagering requirements have been fully satisfied.
• Where a player requests a withdrawal before meeting the wagering requirement on an active bonus, hibaje may remove the bonus and any bonus-derived winnings from the account prior to processing the withdrawal.

6 Prohibited Conduct and Fair Use

The following activities are expressly prohibited on the hibaje platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of outstanding balances, and may be referred to appropriate law enforcement authorities where criminal activity is suspected:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, manipulate game outcomes, or exploit platform functionality.
• Colluding with other players to achieve an unfair advantage in any game, tournament, or promotional competition.
• Exploiting software bugs, errors in posted odds, or pricing anomalies. Any winnings derived from a demonstrable technical error are void and will be reclaimed.
• Engaging in money laundering, fraud, identity theft, or any other illegal financial activity through the hibaje platform.
• Providing false identity information, uploading forged documents, or misrepresenting your age during the verification process.
• Accessing the platform from a jurisdiction where online gambling is prohibited without explicit disclosure to hibaje.
• Attempting to hack, disrupt, overload, or interfere with the platform's technical infrastructure.
• Selling, transferring, or purchasing hibaje accounts or account credits in exchange for real-world money or goods.

hibaje employs automated fraud detection systems and manual review processes that continuously monitor account activity for patterns consistent with prohibited conduct. Where suspicious activity is identified, hibaje may place a temporary hold on a player's account and request additional documentation before permitting further play or processing withdrawals.

7 Responsible Gaming

hibaje is committed to promoting responsible gaming across its entire player base. We provide registered players with a range of self-management tools accessible through the account dashboard, including deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and permanent self-exclusion. Players who feel that their gambling behaviour may be becoming problematic are strongly encouraged to utilise these tools and to contact our support team for assistance.

If you wish to self-exclude from the hibaje platform, contact our support team via live chat or email at [email protected]. Self-exclusion requests will be processed within 24 hours and will remain in effect for the minimum period requested. Re-activation of a self-excluded account is subject to a mandatory cooling-off period and identity verification. For further information, please review our dedicated Responsible Gaming page.

8 Intellectual Property

All content on the hibaje platform, including but not limited to the hibaje brand name and logo, website design, user interface elements, game graphics, promotional materials, text, and software, is the intellectual property of hibaje or its licensed content partners and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any hibaje content without prior written permission.

Game titles, studio logos, and associated assets provided by third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the exclusive property of those respective studios and are used by hibaje under licence. Nothing in this Agreement transfers any ownership interest in those assets to you.

9 Limitation of Liability and Disclaimers

hibaje provides its Services on an "as is" and "as available" basis. While we make every reasonable effort to maintain platform availability around the clock, we do not guarantee uninterrupted access and accept no liability for losses arising from scheduled or unscheduled maintenance windows, technical outages, network failures, or force majeure events including natural disasters, power outages, government restrictions, or actions by third-party payment providers.

To the fullest extent permitted by applicable law, hibaje's total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the net deposits you have made to your hibaje account in the thirty (30) days immediately preceding the event giving rise to the claim.

hibaje is not liable for indirect, incidental, special, or consequential losses including loss of profits, loss of data, or loss of opportunity, even if hibaje has been advised of the possibility of such losses.

10 Privacy and Data Protection

hibaje collects and processes personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an account, you consent to the collection, storage, and processing of your personal information as described in the Privacy Policy. You may review the full Privacy Policy at any time on our Privacy Policy page.

hibaje will not sell or rent your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, fraud prevention agencies, and regulatory bodies as required for the lawful operation of the platform and in compliance with applicable anti-money laundering obligations.

11 Governing Law and Dispute Resolution

This Agreement shall be interpreted in accordance with applicable laws. In the event of any dispute arising out of or in connection with these Terms or the Services, you agree to first contact hibaje's customer support team to seek an informal resolution. hibaje will endeavour to respond to all formal complaints within five (5) business days.

If a dispute cannot be resolved informally within thirty (30) days of your initial complaint, both parties agree to attempt mediation before pursuing any other legal remedy. Nothing in this clause limits hibaje's right to seek injunctive or other equitable relief in cases involving intellectual property infringement, fraud, or prohibited conduct.

12 General Provisions

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the Agreement and the remaining provisions shall continue in full force and effect. The failure of hibaje to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

This Agreement, together with the Privacy Policy, Responsible Gaming Policy, and any applicable promotion-specific terms, constitutes the entire agreement between you and hibaje with respect to your use of the Services and supersedes all prior agreements, representations, or understandings, whether written or oral.

For any questions about these Terms and Conditions, please contact our support team. Our email address is listed in the footer of this page. Support is available in both English and Bengali, 24 hours a day, seven days a week.